As soon as the registration of your requested surgical instruments is clarified, the availability will be checked in our central warehouse and the items will be shipped directly from there to you.

Depending on the registration status of the surgical instruments in the country of destination, it is not possible for us to supply all countries. We will clarify all relevant restrictions during the quotation phase of your request.

The costs for shipping your surgical instruments are calculated individually according to the size of your order and the freight and packaging costs.

Yes, your shipping address may vary from your billing address.

For surgical instruments available on stock, we have an average delivery time of one week.

Orders and Quotation Process

SourceTank provides surgical instruments and surgical equipment for all institutions with medical background. To avoid the use by unauthorized persons, we need to verify and unlock your account, which is usually done within 48 hours.

To make a request and buy surgical instruments through SourceTank, you have two options: You can search for the products yourself, add them to the shopping cart and submit the request, or you can upload an Excel file with the requested items. You can also get more information and detailed instructions under How to Use.

There is no minimum order value or quantity required to buy surgical instruments through SourceTank. Please note that for orders below EUR 300, an additional handling fee will be charged.

If you compile your request via the SourceTank shop, you will receive your quotation within 48 hours. If you upload an Excel file instead, it will first be reviewed by our team and the quotation will be created manually. The average processing time for this is about 3 to 5 business days.

You can download your invoices and further documentation at any time under My Requests by clicking on the respective request.

Depending on order volume and payment history, we offer the following payment methods: Prepayment or purchase on account (payable 30 days from receipt of goods).

We calculate our prices tightly so that there are no discounts in principle. However, depending on the size of your project, it is possible to request an individual discount.

You can view the status of your request at any time under My Requests by clicking on the respective request.

If you need to cancel a request, please contact us immediately.

For changes to your request, please contact us directly.

Products, Quality and Certifications

SourceTank offers high-quality surgical instruments from various manufacturers. In doing so, we cover the most important disciplines required in hospitals and medical practices.

We choose our partners carefully and provide a high standard of quality products. All processes from our partners are validated by a comprehensive quality management system with international standards (DIN EN ISO 13485. DIN EN ISO 9001) and the European Medical Device Directive.

Yes, samples are available. To get an impression of the surgical instrument before ordering, we offer special conditions for samples.

All offered products are CE approved and MDR-ready. For international requests we will choose the appropriate manufacturer matching your local requirements.

We guarantee that our surgical instruments are free from defects in workmanship and material if used for their intended purpose. For any material defects and complaints, not caused by fair wear and tear, we will of course take care of the exchange or replacement of the ordered article and take over the complete communication with the manufacturer.

Account and Newsletter

The easiest way to contact the SourceTank team is via our chat, which you can start by clicking on the blue button on the bottom right, or at the e-mail address: info@sourcetank.net. In addition, you can schedule a consultation appointment, e.g. for more complex questions.

To make an appointment for consultation, simply click on Get in Touch and select the desired date in the form. If none of the suggested appointments meet your needs, please contact us directly.

To create an account with SourceTank, we only need your full name, postal address and email address. If possible, please use your business email address as it will help us verify you.

No problem! If you forgot your password, just go to I have forgotten my password, enter your email address and follow the steps in the email to set a new password.

To change your password, log in to SourceTank with your user information, go to Personal Data in your account area, and then click "Change Password".

If you want to stay up to date with all the latest news at SourceTank, subscribe to our weekly newsletter easily by entering your email address in the provided field at the bottom of the page.