1. Privacy policy

The following detailed privacy policy explains the data that are collected on our website and the data that we process and use.
Data protection is important to us, and we take it very seriously. We rely on trustworthy cooperation with you and make every effort to fully satisfy you – this naturally also applies to the handling of your personal data. With these data protection provisions, we would like to inform you regarding how your personal data are processed. Therefore, please take the following information into consideration. Our data protection provisions supplement the Terms of Use of B. Braun Melsungen AG (B. Braun) websites.
During the course of development of our website and implementation of new legal requirements, new technologies, or in order to improve our service for you, modifications to this privacy policy may be required. For that reason, we recommend that you occasionally read through this privacy policy again.
You can print this document by using the normal functionality of your Internet service program (= browser: there mostly “file” > “print”).

2. Responsible controller

The operator of this website and the responsible controller in terms of data protection is:
B. Braun Melsungen AG, Carl-Braun-Straße 1, 34212 Melsungen, Germany, email address: info@bbraun.com

3. General information on processing personal data

This privacy policy applies to data about you, including personal data, collected by B. Braun. Personal data are data or a combination of individual data by means of which you can be identified. We process your personal data in compliance with the data protection laws of the Federal Republic of Germany and the European General Data Protection Regulation. In no case will we forward your personal data to third parties outside of the B. Braun for advertising or marketing purposes without your consent. As an international company, we work together with external service providers. To the extent that processed data contain personal content, corresponding contractual agreements and organizational measures have been enacted according to applicable law which ensure the security of your data. Our external service providers are bound by our directives and are regularly monitored. In our company, compliance with legal regulations and this policy is monitored by our data protection officers. Our employees are trained to handle personal data and have committed in writing to comply with data protection regulations. As a general rule, our website can be used without providing personal data. Insofar as personal data (name, address or email addresses, for example) are collected, this is always on a voluntary basis whenever possible.
We draw your attention to the fact that data transmission via the Internet (e.g. when communicating by e-mail) may involve gaps in security. We attempt to protect your data from unauthorized access by third parties by means of precautions such as pseudonymization, data economy, observing deletion periods and in consideration of the current state of the art technology. Despite these protective measures, however, we cannot completely rule out unlawful processing by third parties.

4. Data collection and processing in case of access from the Internet

If you visit our website, our web server temporarily saves every access in a log file.
The following data will be registered and saved until the automatic deletion:
• Time zones difference to Greenwich Mean Time (GMT)
• Anonymized IP address of the requesting computer
• Date and time of access
• Name and URL of the recalled data
• Notification, if the recall was successful
• Recognition data of the used browser system and operation system
• Website from which the access occurs
• Name of your internet access provider
• Access status/http-status code
• Each transferred amount of data
• Operation system and its surface
• Language and version of the browser software

While using this website for merely informational purposes, B. Braun imposes only personal data which are necessary for the technical display, the use of the website (link connection), the system reliability, the system stability, the technical administration and the optimization of the internet supply. The legal basis here is a legitimate interest of B. Braun (article 6 paragraph 1 sentence 1 point f GDPR).
You have the possibility to disagree this data processing. If you disagree this use of the data, we refer you to the contingency that only a restricted use of our services is possible.
This personal data will not be processed in excess of the preceding cases unless you expressly agree in a further processing (You can find more information in this privacy policy under the following point “consent”).

5. Purpose of the data use

Corresponding to the principle of data prevention and data minimization of the GDPR we process personal data at our website only if it is necessary for your required purpose, if we are obligated because of legal provisions or contract, if we have a legitimate interest and/or if you specify them (for us) voluntarily.
At the intake of personal or business data (e.g. e-mail address, name, address), the disclosure of your data occurs on expressly voluntary basis.
We process your contact and business relevant data due to legal provisions within the framework of existing or initiating business relationships. In addition, with the intake you agree that the insert data will be processed for the legitimate purposes or for the purposes named by you. Your denoted data will be processed only as long as required by the purpose and will be deleted after the attainment of purpose or after termination of the particular safekeeping period. A reduction for another purpose does not occur. If you disagree the reduction of the data, we point the contingency of a restricted use of our services out to you. To provide a comprehensive offer for you, your data will be transmitted and used within the framework of B. Braun (here you find information to the B. Braun).
The following are possibilities how we may use your data:
Due to contractual purposes:
• Payment editing for acquisition or other services
• Reduction of your application documents
Due to your consent:
• Distribution of other services we provided for you
• If statutorily allowed, distribution of user-specific, unsolicited offers and information about products and services from B. Braun – Surveys at our websites
Due to our legitimate interest:
• Development of new products and services
• Analysis of the use of our products, services and websites
• Knowledge (about) how you reached our website
Due to public interests:
• For the prosecution of an offence due to § 153 StPO
• Stability and security of the presentation of websites

Generally, we will not pass any personal information you gave to us to third parties outside of the B. Braun.

6. Consent

The reduction of your personal data only occurs based on statutory permission or on your consent (article 6 paragraph 1 point a GDPR). Your consent to the reduction can be withdrawn with impact to the future any time. Your consent to the reduction of your personal data can be required for several cases:
– For the preservation of newsletters
– Distribution of samples, bonuses, products and information
– Registration in contests, programs or orders on your demand
– Distribution of other services we offered to you
– Surveys on our websites
– Development and preparation of advertisement adapted to your interests
– Approach by contact form

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

7. Newsletter data

If you register to an offered newsletter, you agree that your name, your e-mail address and information which allow us the revision whether you are the owner of the denoted e-mail address, will be processed. Furthermore, you confirm that you agree the receiving of newsletters.
With the postal delivery your address is needed additional. Your data will solely be processed for the desired newsletter, a further use of your data for other purposes does not occur. We will not pass your data to third parties as well. Our registration system ensures that the newsletter is actually desired by you with the sending of a registration mail including a confirmation link (so called Double-Opt-In-procedure).
You can withdraw the given consent to the reduction of data, the e-mail address and their use for the distribution of the newsletter anytime, for example with the “discharge”-link in the newsletter.

8. Data transfer to third parties and storage of data

In order to provide you with the various functionalities, external service providers are used. These are carefully selected and commissioned in writing. Insofar as the processed data is personal data, appropriate contractual agreements and organizational measures have been made with these service providers in accordance with applicable law to ensure the security of your personal data. They process personal data exclusively in accordance with your instructions (order processing) and as described in this privacy policy. In addition, the service providers are subject to regular checks. The service providers will not pass on your data to third parties, unless there is a legal obligation to transmit such data.
The external service providers are:

Name purpose company headquarters
Aesculap AG Provision of basic services on sourectank.net 78532 Tuttlingen, Deutschland
Webgo Provision of IT infrastructure 22041 Hamburg, Deutschland
Microsoft Azure Web Analytics and Hosting Redmond, WA 98052-6399, USA
Hotjar Collect feedback
Tidio Live Chat 220C Blythe Road W14 0HH, London

Please note that the data protection existing in the USA cannot be compared with the German or European standards. Therefore an adequate data protection cannot be guaranteed throughout. In order to guarantee the security of your data as well as possible, our company takes the necessary protective measures. Your data is transferred to the USA according to the principle of purpose limitation and data economy, so that only the absolutely necessary information provided by you is stored.

8.1 webgo

We host our website at our contract processor Webgo, webgo GmbH, Wandsbeker Zollstraße 95, 22041 Hamburg, Germany.

Connection data is processed for the purpose of providing and delivering the website. For the mere purpose of delivery and provision of the website, the data is not stored beyond the call.

The legal basis for the data processing is the legitimate interest (absolute technical necessity for the provision and delivery of the service “website” expressly requested by you through your call) in accordance with Art. 6 para. 1 lit. f DSVGO.

In order to operate the Website, the connection data and other personal data are additionally processed within the framework of various other functions or services. Detailed information on this is provided in the context of this data protection declaration for the individual functions or services.

8.2 Microsoft Azure

We host our website at our contract processor Microsoft Azure, Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.

Connection data is processed for the purpose of providing and delivering the website. For the sole purpose of delivery and provision of the website, the data is not stored beyond the call.

The legal basis for the data processing is the legitimate interest (absolute technical necessity for the provision and delivery of the “website” service expressly requested by you through your call) in accordance with Art. 6 para. 1 lit. f DSVGO.

In order to operate the Website, the connection data and other personal data are additionally processed within the framework of various other functions or services. Detailed information on this is provided in the context of this data protection declaration for the individual functions or services.

The legal basis for the transfer to the USA is the implementation decision of the EU Commission C/2016/4176 and the Privacy Shield certification.


8.3 Hotjar


8.4 Tidio

This website is using Tidio, a chat platform that connects users with the customer support of B. Braun. We are collecting email addresses and names only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
B. Braun is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

9.  Storage period


Your data will only be saved as long as necessary for certain purposes by B. Braun.  Accordingly, your data will be deleted by the B. Braun Melsungen AG if:

  • The appropriate legal basis does not exist anymore for the reduction of your data
  • The purpose for the reduction of your data does not exist anymore
  • You withdraw your consent to the reduction of your data
  • A legal obligation creates the necessity for the deletion
  • You disagreed in the reduction of your personal data,


unless there are statutory safekeeping periods. For example the General Tax Code or the Commercial Code provide certain safekeeping periods. Not till then the B. Braun Melsungen AG is allowed to delete your data finally.

Thereof, data whose deletion constitute a disproportional effort are excluded. In such a case exists a legitimate interest of B. Braun Melsungen AG for the retention of your data due to article 6 paragraph 1 point f GDPR.

10.  links

Our services partially contain advertisement of third parties and links to websites from third parties as well which are outside of our control. These are not subject to the content of our privacy policy. Please be appreciate that the other websites can collect (also personal) information of you by using the links and that this information may be subject to an other data policy which differs to ours. Therefore, we can not incur the warranty for the foreign contents. Responsible for the content of the linked website is the particular provider or operator of the websites. The linked websites were tested for possible statutory violations at the time of linking. Unlawful contents were not identifiable at the time of linking. However, a permanent control of the linked websites with regards to the content is not reasonable without concrete evidences. With the emerging of infringements we will remove such links immediately.

11.  Protection of minors


Children and people under the age of 18 normally do not transmit personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and we affirm that we do not collect personal data from children, nor do we use it in any way or disclose it to third parties without authorization.

12. data transfer to third countries (non-EU countries)

We will only transfer your data to countries outside the European Economic Area (third countries) if

  • it is necessary for the execution of your orders,
  • it is required by law, or
  • you have given us your consent

If we transfer your data to a third country or to an international organization, this is always done in accordance with the provisions of the GDPR. Furthermore, in accordance with the principle of data minimization, we only transfer data that is limited to the minimum necessary.


In some cases, we use service providers whose headquarters, parent company or sub-service provider is located in a third country. Your data will only be transferred if the European Commission has decided that an adequate level of protection exists in a third country (Art. 45 DSVGO), appropriate guarantees are provided (e.g. standard contractual clauses issued by the European Commission) and enforceable rights and effective remedies are available to you as the data subject. We have contractually agreed with the service provider on compliance with the European basic data protection regulation and its requirements.

13.  Use of cookies

 Our Internet pages also use so-called “cookies.” Cookies are small text files that are stored on your computer and that your browser saves. They do not cause damage to your computer and do not contain viruses. They serve to make our offering more user-friendly, effective and secure. Some cookies (so-called “functional cookies,” e.g. for language settings and order processes) are those that are required in order to guarantee the essential functions of the website. Without these cookies, the website cannot be used as intended.

The majority of the cookies used by us are so-called “session cookies“. They will be deleted automatically after the end of your visit. Other cookies remain stored on your terminal device until you delete these. These cookies enable us to recognize your browser again on the next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in an individual case, exclude the acceptance of cookies for certain cases or generally exclude cookies as well as activate the automatic deletion of the cookies when closing the browser. Should you reject the use of cookies (a possible setting in your browser) it is nevertheless (restricted under certain circumstances) possible to use our website.

You can find further information with regard to the topic of cookies in our Cookie Policy.

14.  Security Measures

 We have taken extensive precautions to protect the security of your data. The data transmitted to us that you have entered e.g. in HTML websites (contact forms) are transmitted in an encrypted form (SSL – Secure Socket Layer) via the public data network to B. Braun, where they are saved and processed.

This website uses an SSL encryption for reasons of security and for the protection of the transmission of confidential contents, such as for example the inquiries that you send us as the website operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If the SSL encryption is activated the data, which you transmit to us, cannot be read by third parties.

15.  Forwarding of data to third parties

 Your personal data will not be transferred to third parties (outside of B. Braun Melsungen AG) unless you gave us an appropriate consent before. Thereof, excluded is the transfer to service partners such as parcel services or forwarding departments insofar the transfer is necessary for the order processing or delivery of goods.

The logistic service providers receive the data necessary for the delivery for the self dependent use. In doing so, we restrict ourselves to the transfer of data necessary for the delivery.

Furthermore, other service providers act for the contract initiation and the contract transaction, e. g. IT service provider or host service provider for the website. These corporations act for B. Braun Melsungen AG in the framework of a so called order reduction and can only use the data after our instruction.

Contractual, B. Braun Melsungen AG has bound these service providers to the German data protection level and supervises them.

16.  Privacy policy for the use of Matomo Webanalytics

On this website Matomo Webanalytics, a web analytics service of InnoCraft Ltd. (“Matomo”), is used on this website. Matomo uses cookies. If the information generated by the cookie about the use of the website is transmitted to us, the settings ensure that the IP address is made anonymous before geolocation and replaced by a generic IP address before being saved. On behalf of the operator of this website, we will use this information to evaluate the use of the website by the users, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the internet. You can prevent the storage of cookies by adjusting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

17.  Privacy policy for the use of reCAPTCHA

In order to protect input forms on our website we use the “reCAPTCHA” service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google“. By using this service a distinction can be made whether the corresponding input is of human origin or is carried out improperly by automatic mechanical processing.

According to our knowledge the referrer-URL, the IP address, the conduct of the website visitors, information about operating system, browser and dwell time, cookies, presentation instructions and scripts, the input conduct of the user as well as mouse movements in the area of the “reCAPTCHA” checkbox are transmitted to “Google”.


Google uses the thus obtained information among others to digitalize books and other printed products as well as to optimize services such as Google Street View and Google Maps (for example house number and street name recognition).

The IP address transmitted within the framework of “reCAPTCHA” is not combined with other data of Google, unless you are logged into your Google account at the time when using the “reCAPTCHA” plugin. If you want to prevent this transmission and saving of data about you and your conduct on our website by “Google” you must logout of “Google” before you visit our website or use the reCAPTCHA plugin.

The use of the information obtained through the “reCAPTCHA” service is carried out pursuant to the Google Terms of Use: https://www.google.com/intl/de/policies/privacy

18.  Your rights as a data subject

At any time you have the right to:

  • an independent advice about your saved personal data, their origin and recipient and the purpose of the reduction of your data as well as
  • the restriction of the reduction of data,
  • correction,
  • inhibition,
  • deletion of this data,
  • the receipt of your data in a structured, current and machine-readable format (right to data proportionality),
  • repeal of your consent to the reduction of your personal data,
  • appeal at the appropriate inspection authority (contact in „your contact person for data protection issues“)

19.  Repeal about the reduction in order to legitimate interest

In addition, you have the right to disagree the reduction of your personal data at any time, if the reduction occurs because of a legitimate interest (due to article 6 paragraph 1 point f GDPR) by the B. Braun Melsungen AG. As a consequence the reduction of your data will be stopped unless the B. Braun Melsungen AG can justify a continuation of the reduction because of statutory provisions or interests requiring protection.

For example this is the case when data is still needed to enforce legal claims if applicable.

20.  Repeal about the reduction in order to direct marketing

You can disagree the reduction of your personal data for purposes of advertisement and data analysis at any time. Please inform us about such a case via our contact form.

For this and other questions on the subject of personal data, you can contact us via the contact under point 21 “Your contacts for data protection matters”. Upon request, we will inform you in writing in accordance with the applicable law whether and which personal data about you is processed by us.

21.  Your contacts for data protection matters

If you have questions regarding the processing of your personal data, you may directly contact our data protection officer and his team, who are also available for information requests, applications or complaints:

Data Protection Department

  1. Braun Melsungen AG

Carl-Braun-Straße 1

34212 Melsungen




If you wish to exercise your right to complain to the relevant regulatory authority, please contact the following address:

Der Hessische Datenschutzbeauftragte
Gustav-Stresemann-Ring 1
65189 Wiesbaden

22.  Retrieval of the data protection provisions 

You can retrieve and print these privacy policy from any B. Braun website using the link “Data protection”

Last update: 08.09.2020

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