Your questions
our answers

Which articles can I purchase from SourceTank?

SourceTank offers surgical instruments from various manufacturers. In doing so, we cover the major diciplines needed in hospitals.

How can I contact the SourceTank team?

The best way to contact our support is to click on the blue button in the lower right corner of your screen or book a 30 minute call with our team. Alternatively, you can simply send us an email or contact us by phone.

How is the quality of the products?

We choose our partners carefully and provide a high standard of quality products. All processes from our partners are validated by a comprehensive quality management system with international standards (DIN EN ISO 13485, DIN EN ISO 9001) and the European Medical Device Directive. 

 

In which countries are SourceTank products registered?

All offered products are CE approved and MDR-ready. For international requests we will choose the appropriate manufacturer matching your local requirements.

How long does it take to get a quotation?

If you compile your own quotation via the SourceTank website, you will receive your quotation immediately.
If you upload an Excel file, our support team will contact you as soon as possible. In average you will receive your quotation within 3-5 days.

How long does it take on average to receive my items from SourceTank?

For items available on stock we have an average delivery time of one week. 

Can I get a sample of an instrument?

Yes, samples are available. To get an impression of the instrument before ordering we offer special conditions for samples.

Can I return items?

We guarantee that our goods are free from defects in workmanship and material if used for their intended purpose. For any material defects and complaints, not caused by fair wear and tear, we will of course take care of the exchange or replacement of the ordered article and take over the complete communication with the manufacturer.

How can I pay on SourceTank?

We offer different terms of payment based on purchase order volume and customer relationship duration. Payment in advance or 30 days net upon invoice date.

Are there any discounts?

We calculate our prices tightly so that there are no discounts in principle. However, depending on the size of your project, it is possible to request an individual discount.

Where can I get the documentation for my articles?

We are working towards having the documentation available directly on the SourceTank website. However, this is not yet possible. Please contact our support team to receive the documentation you need.